Terms and Conditions

General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions
(1) The following terms and conditions apply to contracts that you conclude with us as a provider (DreamyTales GmbH) via the website www.dreamytales.de.de. Unless otherwise agreed, the inclusion of any of your own terms and conditions is hereby excluded.

(2) A consumer within the meaning of the following provisions is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor to their independent professional activity. An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their independent professional or commercial activity.

§ 2 Conclusion of the contract

(1) The subject of the contract is the sale of goods.

(2) By placing the respective product on our website, we make you a binding offer to conclude a contract via the online shopping cart system under the conditions specified in the item description.

(3) The contract is concluded via the online shopping cart system as follows:
The goods you intend to buy are placed in the "shopping cart". You can access the "shopping cart" and make changes there at any time using the corresponding button in the navigation bar.
After calling up the "Checkout" page and entering your personal data as well as the payment and shipping conditions, the order data will finally be displayed as an order overview.

If you use an instant payment system (e.g. PayPal / PayPal Express, Amazon Payments, Sofortüberweisung) as your payment method, you will either be taken to the order overview page in our online shop or redirected to the website of the provider of the instant payment system.
If you are redirected to the respective instant payment system, you can make the appropriate selections or enter your data there. Finally, the order data will be displayed as an order overview on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting your order, you have the opportunity to check the details in the order overview again, change them (also via the "back" function of the Internet browser) or cancel the order.
By submitting the order via the corresponding button ("buy" or similar term), you declare your legally binding acceptance of the offer, whereby the contract is concluded.

(4) The processing of the order and transmission of all information required in connection with the conclusion of the contract is partly automated by email. You must therefore ensure that the email address you have provided to us is correct, that receipt of the emails is technically guaranteed and, in particular, that it is not prevented by SPAM filters.

§ 3 Special agreements on payment methods offered

(1) Payment via Klarna
In cooperation with Klarna Bank AB (publ) , Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment options. Payment is always made to Klarna:
  • Invoice: The payment period is 14 days from dispatch of the goods/ticket/or, in the case of other services, from the provision of the service. The complete invoice terms for the countries in which this payment method is available can be found here: Germany .
The use of the payment methods invoice and/or installment purchase and/or direct debit requires a positive credit check. In this respect, we forward your data to Klarna as part of the purchase initiation and processing of the purchase contract for the purpose of address and credit checks. Please understand that we can only offer you those payment methods that are permissible based on the results of the credit check.

You can find further information and Klarna's terms of use here . You can find general information about Klarna here . Your personal data will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's privacy policy .


You can find more information about Klarna here . You can find the Klarna app here .

§ 4 Right of retention , retention of title
(1) You may only exercise a right of retention if it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until the purchase price has been paid in full.

§ 5 Warranty

(1) The statutory liability for defects applies.

(2) As a consumer, you are requested to check the item for completeness, obvious defects and transport damage immediately upon delivery and to report any complaints to us and the carrier as soon as possible. If you do not do this, this will have no effect on your statutory warranty claims.

§ 6 Choice of law, place of performance, place of jurisdiction

(1) German law applies. In the case of consumers, this choice of law only applies to the extent that it does not deprive the consumer of the protection afforded by mandatory provisions of the law of the country in which he or she is habitually resident (favorability principle).

(2) The place of performance for all services arising from the business relationship with us and the place of jurisdiction is our registered office, provided that you are not a consumer but a merchant, a legal entity under public law or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual abode is not known at the time the action is brought. The right to also bring the case before a court at another legal place of jurisdiction remains unaffected.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods shall expressly not apply.




II. Customer information
1. Identity of the seller

DreamyTales GmbH
Lindenbornstr. 18
50823 Cologne
Germany
Phone hallo@dreamytales.de


Alternative dispute resolution:
The European Commission provides a platform for out-of-court online dispute resolution (ODR platform), available at https://ec.europa.eu/odr .

2. Information on the conclusion of the contract

The technical steps for concluding the contract, the conclusion of the contract itself and the correction options are carried out in accordance with the provisions "Conclusion of the contract" of our General Terms and Conditions (Part I).

3. Contract language, contract text storage

3.1 The contract language is German.

3.2. We do not save the complete contract text. Before submitting the order via the online shopping cart system, the contract data can be printed out using the browser's print function or saved electronically. After we receive the order, the order data, the legally required information for distance selling contracts and the general terms and conditions will be sent to you again by email.

5. Essential characteristics of the goods or services

The essential characteristics of the goods and/or services can be found in the respective offer.

6. Prices and payment terms

6.1. The prices and shipping costs stated in the respective offers represent total prices. They include all price components including all applicable taxes.

6.2. The shipping costs incurred are not included in the purchase price. They can be accessed via a correspondingly designated button on our website or in the respective offer, are shown separately during the ordering process and must be borne by you in addition, unless free shipping has been promised.

6.3. Any costs incurred in transferring money (transfer or exchange rate fees charged by credit institutions) must be borne by you in cases where the delivery is made in an EU member state but the payment was made outside the European Union.

6.4 The payment methods available to you are indicated under a correspondingly labelled button on our website or in the respective offer.

6.5 Unless otherwise stated for the individual payment methods, the payment claims arising from the concluded contract are due for payment immediately.

7. Delivery conditions

7.1 The delivery conditions, the delivery date and any existing delivery restrictions can be found under a correspondingly labelled button on our website or in the respective offer.

7.2. If you are a consumer, the law stipulates that the risk of accidental loss and accidental deterioration of the item sold during shipment only passes to you when the goods are handed over to you, regardless of whether the shipment is insured or uninsured. This does not apply if you have independently commissioned a transport company not named by the entrepreneur or another person designated to carry out the shipment.

8. Statutory liability for defects

Liability for defects is governed by the "Warranty" provision in our General Terms and Conditions (Part I).

last updated: October 27, 2020

For which occasions is a gift from DreamyTales suitable?

Our gifts are perfect for everyone who matters to you: mom, dad, partner, child, best friend. Whether it's a birthday, anniversary, Mother's or Father's Day, Christmas, or just a surprise in between: with DreamyTales, you capture the most precious memories and turn them into a gift that truly comes from the heart.

And the best part: you design everything yourself, with your own words, real moments, and personal memories. Emotional, unique, unforgettable.

What is the delivery time for DreamyTales?

We usually deliver books to your home within 3 to 5 business days. Personalized songs will be sent directly to your inbox within 24 hours. Need more time to select photos or refine your text for the book? No problem. You decide when to print, and we’ll wait to start production until you approve it. This way, your gifts come together at your own pace.

What is the shipping cost for DreamyTales?

Nothing at all. 😊

What does DreamyTales do?

DreamyTales helps you create the perfect gift: personal, emotional, and unforgettable. With us, unique gifts are born that move people to tears. Whether as a personalized book full of shared memories or as a song that turns your story into music: at DreamyTales, your thoughts become something that truly lasts.

Our gifts are more than just a beautiful object. They are appreciation in its most personal form. You capture what is often lost in everyday life: small gestures, big feelings, special moments. And that’s exactly what makes them so special. Because you’re not giving just anything. You’re giving something that shows:

"I thought of you. Of us. Of our story."

A DreamyTales gift is always a tribute to your time together, an expression of love, gratitude, and connection, and unique because it tells your story exactly.

That makes it probably the most personal gift you can give.

What distinguishes a gift from DreamyTales from other gifts?

A gift from DreamyTales is no ordinary item. It’s a unique, distinctive present that you design entirely yourself. Unlike classic gifts like flowers, vouchers, or perfume, which are often impersonal and quickly forgotten, DreamyTales creates a true one-of-a-kind: emotional, personal, and as individual as the person you’re giving it to.

Whether it’s a birthday gift for Mom, a romantic anniversary present, something special for Dad, or simply a gift for someone close to your heart: with us, you create something that exists only once.

You share stories of moments together, add your own memories, and give the gift a voice that truly comes from you. This turns a simple idea into a personal experience that shows: I really put thought into this.

DreamyTales is for everyone who doesn’t want to just give anything, but something that touches emotionally, preserves memories, and honors the person it’s meant for.

Personal, touching, special.

How personalized are the gifts from DreamyTales really?

Our gifts are as unique as the people you create them for, because they come from your hands, your memories, and your thoughts. To help you capture all of that, we support you every step of the way.

We have developed an editor that makes it easy for you to turn memories, photos, feelings, and everything you've always wanted to say into a truly personal gift.

Our team from Cologne knows how precious memories are because they are what truly lasts. That’s why we founded DreamyTales: to help you capture special moments and turn them into a gift that touches and connects.

We use Artificial Intelligence, but not to replace you. Instead, to empower you. Our AI helps you express things when you might be at a loss for words. It adapts to you, not the other way around. You guide the hand; it is the pen.

AI at DreamyTales means more personality, not less. It’s your tool to create the most beautiful gift you can give someone: one that shows how much they really mean to you.

How can I express my feelings, appreciation, or birthday wishes and turn them into a gift?

Sometimes the right words are missing – even though you feel so much: love, gratitude, connection. This is exactly where we come in. We help you turn everything you want to say into a gift that touches the heart.

In our editor, you can easily write down your thoughts, capture shared memories, add photos, and craft personal messages. This creates a book that makes your feelings visible and tangible – as a birthday gift, thank you, or declaration of love.

Our goal is to help you truly get close to a loved one – with words, images, and moments that belong only to you.

DreamyTales is more than a beautiful product. It is a way to show appreciationwithout needing many words. A way to move someone, bring a smile – and maybe even tears. Because what could be more personal than a gift that says:

“I thought of you. Of everything you mean to me.”

What is the return policy at DreamyTales?

Our products are true one-of-a-kinds – created individually for you, with your story, your words, your moments. Because they are specially made according to your wishes, the statutory return policy for standard products does not apply here. But: If something doesn’t fit or you have a problem with your book, feel free to contact us anytime. Our customer service is personally available for you and will find a solution that really suits you.